Terms of Service

Effective Date: September 9, 2026

These Terms of Service (the “Terms”) form a binding agreement between you and HairGainMD. HairGainMD is operated by Royal Windsor Medical Inc. (“HairGainMD,” “HairGain,” “we,” “us,” or “our”), with a business address at Unit 1 2157 Royal windsor Dr. Mississauga ON L5J 1K5. These Terms govern your access to and use of hairgainmd.com and any related pages, digital tools, account features, content, products, customer-support functions, and services made available through or in connection with the website (collectively, the “Services”).

By creating an account, clicking an acceptance button, placing an order, requesting services, or otherwise using the Services, you acknowledge that you have read, understood, and agree to these Terms. If you do not agree, do not use the Services.

IMPORTANT HEALTH NOTICE: The Services are not intended for emergencies or urgent medical needs. If you believe you are experiencing a medical emergency, call 911 or seek immediate emergency care.

1. About the Services

HairGainMD provides a digital platform and related administrative, educational, customer-support, ordering, and coordination services focused on hair and scalp care. Depending on your location and the particular service requested, the platform may facilitate access to licensed healthcare professionals and pharmacies.

Clinical decisions, including whether treatment is appropriate and whether a prescription should be issued, are made by the licensed healthcare professional responsible for your care. Dispensing, compounding, substitution, counselling, and other pharmacy decisions are made by the pharmacy responsible for your prescription. HairGainMD does not direct or override the independent professional judgment of any licensed healthcare professional or pharmacy.

Use of the website does not by itself create a healthcare provider-patient relationship between you and HairGainMD. Any provider-patient or pharmacist-patient relationship is established only with the applicable licensed professional or pharmacy in accordance with applicable law.

2. Eligibility and Service Availability

You must have reached the age of majority in the province, territory, state, or other jurisdiction where you reside to create an account or use Services intended for adults. You may not use the Services on behalf of another person unless you are legally authorized to do so and the Services expressly permit it.

Certain Services may be offered only in specific jurisdictions and may depend on the availability of licensed healthcare professionals, pharmacies, shipping carriers, or other service providers. We may decline, suspend, or limit a Service where it cannot lawfully or reasonably be provided.

3. Clinical Review and Prescription Services

Where a Service involves a healthcare consultation or prescription request, information you submit may be reviewed by a licensed healthcare professional. Submission of a questionnaire, photograph, health history, order, or payment information does not guarantee that you will be approved for treatment or receive a prescription.

The healthcare professional may request additional information, recommend another treatment, decline to prescribe, or direct you to in-person care. You are responsible for providing complete, accurate, and current information that may affect your care, including relevant medical history, medications, allergies, and other information requested through the Services.

4. Pharmacy Services

If a prescription is issued, it may be transmitted to a licensed pharmacy for preparation, dispensing, and delivery, subject to applicable law and pharmacy policies. The pharmacy is responsible for professional pharmacy services, including determining whether a prescription may be filled, counselling requirements, compounding or preparation, and any permitted changes required for safety, availability, or legal compliance.

Where a pharmacy or healthcare provider has separate terms, privacy notices, consent forms, or professional policies, those documents may apply in addition to these Terms.

5. Your Financial Responsibility

Unless expressly stated otherwise, amounts displayed through the Services are private-pay amounts. You are responsible for all fees, taxes, shipping charges, consultation charges, medication charges, pharmacy charges, and other amounts disclosed to you before purchase or processing.

HairGainMD does not guarantee that any Service, consultation, medication, or product will be reimbursed by a public health plan, private insurer, employee benefit plan, health spending account, or any other third party. If you choose to seek reimbursement, you are responsible for determining eligibility and complying with the requirements of the applicable payer.

6. Privacy and Health Information

Our collection, use, disclosure, retention, and protection of personal information are described in the HairGainMD Privacy Policy. By using the Services, you acknowledge that personal information may be processed as described in that policy and as otherwise permitted or required by law.

To provide requested Services, information may need to be shared among HairGainMD, the healthcare professional reviewing your request, the dispensing pharmacy, payment processors, shipping providers, and other service providers involved in fulfilling your request. Health information maintained by healthcare professionals or pharmacies may also be subject to their own privacy obligations, notices, and record-retention requirements.

7. Accounts and Security

Certain features require an account. You agree to provide accurate, current, and complete registration information and to keep it updated. You are responsible for maintaining the confidentiality of your login credentials and for activity carried out through your account.

You must notify us promptly at help@hairgainmd.com if you believe your account or credentials have been accessed or used without authorization. We may request additional verification, reset credentials, restrict account access, or take other reasonable measures to protect the account or the Services.

8. Orders, Payment Authorization, and Pricing

All orders are subject to acceptance, applicable clinical approval, pharmacy approval where relevant, product availability, and successful payment authorization. We may place a temporary authorization on your payment method at checkout and capture payment when the applicable order reaches the processing stage shown to you through the Services.

If a prescription request is not approved and no non-refundable service has already been provided, applicable medication charges will be cancelled, released, or refunded as appropriate. Amounts charged will be based on the pricing disclosed when the order is processed. Taxes, delivery fees, or other charges may apply unless expressly stated otherwise.

We may correct typographical, pricing, technical, or system errors and may cancel an order affected by an error to the extent permitted by law. If a material clinical, formulation, availability, or price change is required before processing, we may ask you to review and approve the change before proceeding.

9. Refills, Repeat Orders, and Recurring Processing

Where refill, repeat-order, or recurring-processing features are available, you may be able to enable, disable, or adjust those features through your account or by contacting us. If you enable a recurring feature, you authorize us to use your selected payment method for eligible future orders in accordance with the timing and settings displayed to you.

To avoid a pending future processing event, update your account settings or contact help@hairgainmd.com at least forty-eight (48) hours before the displayed processing date. Requests received less than 48 hours before processing may not take effect until the following cycle.

Refill or repeat-order processing remains subject to applicable clinical requirements, prescription validity, pharmacy approval, availability, payment, and applicable law. We may pause or discontinue recurring processing where reasonably necessary, including for safety, misuse, non-payment, legal, or operational reasons.

10. Order Changes and Cancellation

A prescription medication order may be cancelled only until the earlier of: (a) final clinical approval where the order is then released for fulfilment; or (b) the pharmacy beginning preparation, compounding, or dispensing. After that point, the order may be final because prescription medications and compounded preparations generally cannot be returned to inventory.

Cancellation rights required by applicable law are not limited by these Terms.

11. Shipping and Delivery

Where delivery is offered, we or the dispensing pharmacy may arrange shipment using a third-party carrier. Delivery dates and transit times are estimates and may be affected by weather, carrier disruptions, address issues, inventory, pharmacy processing times, or other circumstances outside our control.

You are responsible for providing a complete and accurate delivery address and for following any storage or handling instructions provided with your order. To the fullest extent permitted by law, risk associated with shipment transfers in accordance with the applicable carrier and pharmacy arrangement. Nothing in this section limits rights that cannot lawfully be waived.

12. Returns, Refunds, and Delivery Issues

Because prescription medications and compounded preparations are prepared for an individual patient, they are generally not returnable once preparation or dispensing has begun, except where required by law or where the dispensing pharmacy determines otherwise.

If an order is not clinically approved, any medication charge that should not have been captured will be cancelled or refunded as applicable. If you receive a damaged, incorrect, or incomplete delivery, or if tracking shows delivery but you did not receive the package, contact help@hairgainmd.com within seven (7) days of the delivery date or reported delivery so the matter can be investigated.

13. Email, Text Messages, and Service Communications

By providing an email address or mobile number, you consent to receiving communications that are reasonably necessary to provide the Services, such as account notices, order updates, appointment communications, prescription or pharmacy coordination messages, refill reminders, and delivery updates.

Where permitted by law and where you have provided any required consent, we may also send marketing or promotional communications. You may unsubscribe from marketing email using the unsubscribe mechanism in the message and may opt out of marketing text messages using the instructions provided in the message. Opting out of marketing does not prevent us from sending transactional or service communications that are necessary to manage your account or fulfil a request. Message and data rates may apply.

14. Acceptable Use

You may use the Services only for lawful, personal purposes and in accordance with these Terms. You must not:

• impersonate another person, misrepresent your identity, age, authority, or eligibility, or create an account using false information;
• submit information about another person unless you are authorized to do so;
• upload malware, malicious code, or content intended to damage, disrupt, intercept, or interfere with the Services;
• attempt to bypass security controls, access restricted systems, probe for vulnerabilities, or gain unauthorized access to accounts, servers, databases, or networks;
• use bots, crawlers, scraping tools, automated scripts, or similar methods to extract data or content without our written permission;
• copy, frame, mirror, reproduce, resell, sublicense, or commercially exploit the Services or Content except as expressly permitted in writing;
• use the Services in a way that could overload, damage, disable, or interfere with their operation or another user's access;
• use the Services for benchmarking, competitive intelligence, or direct competitive replication without our prior written consent; or
• use the Services for unlawful, fraudulent, abusive, deceptive, or harmful purposes.

We may suspend or terminate access where we reasonably believe these Terms have been violated or where doing so is necessary to protect users, providers, pharmacies, our systems, or the integrity of the Services.

15. Intellectual Property

The Services and all content made available through them, including text, layouts, graphics, photographs, illustrations, videos, software, downloadable materials, product presentation, and other materials (“Content”), are owned by HairGainMD or used under licence and are protected by applicable intellectual-property laws.

HairGain, HairGainMD, related logos, product names, designs, slogans, and brand elements are trademarks or other proprietary identifiers of their respective owners. Except for the limited right to use the Services for your personal purposes, no right, title, licence, or interest is transferred to you. You may not use our trademarks or reproduce material from the Services for commercial purposes without prior written permission.

16. Feedback

If you voluntarily provide comments, suggestions, ideas, or other feedback about the Services, you grant us a worldwide, perpetual, irrevocable, transferable, sublicensable, royalty-free right to use that feedback for any lawful purpose without compensation to you. Do not include confidential health information or information that you do not have the right to provide.

17. Third-Party Services and Links

The Services may link to or integrate with third-party websites, applications, payment services, healthcare providers, pharmacies, carriers, or other services. Those third parties operate under their own terms and privacy practices. We are not responsible for third-party content, availability, acts, omissions, professional decisions, or privacy practices, except to the extent responsibility cannot lawfully be excluded.

18. Mobile Applications and Software Updates

If a HairGainMD mobile application becomes available, your download and use may also be subject to the terms of the applicable app store. We or our service providers may issue updates, patches, or upgraded versions from time to time. To the extent permitted by your device settings and applicable law, updates may install automatically. Continued use after an update remains subject to these Terms.

19. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website, digital platform, and non-clinical Services are provided on an “as is” and “as available” basis. We do not guarantee that the Services will always be available, uninterrupted, error-free, secure, or free from technical defects, nor do we guarantee a particular health, cosmetic, treatment, or hair-growth outcome.

Information made available through the Services is intended for general informational and administrative purposes and does not replace individualized medical advice from a qualified healthcare professional. Product and treatment outcomes vary from person to person.

20. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited. Subject to that qualification and to the maximum extent permitted by law, HairGainMD and its affiliates, officers, directors, employees, agents, licensors, and service providers will not be liable for indirect, incidental, special, punitive, exemplary, or consequential damages, loss of profits, loss of data, or loss of business arising from or relating to your use of the Services.

To the maximum extent permitted by law, HairGainMD’s aggregate liability arising out of or relating to the Services will not exceed the greater of: (a) the amount you paid directly to HairGainMD for the applicable non-clinical Service during the twelve (12) months immediately preceding the event giving rise to the claim; or (b) one hundred Canadian dollars (CAD $100). This limitation does not apply where prohibited by law or to amounts or liabilities properly attributable to a licensed healthcare professional, pharmacy, or other third party under applicable law.

21. Indemnity

To the fullest extent permitted by applicable law, you agree to indemnify and hold harmless HairGainMD and its affiliates, officers, directors, employees, agents, and representatives from claims, losses, liabilities, costs, and reasonable legal expenses arising from your unlawful use of the Services, your material breach of these Terms, your infringement of another person’s rights, or information or content you submit in violation of law or these Terms.

22. Suspension and Termination

You may stop using the Services at any time. We may restrict, suspend, or terminate your access to all or part of the Services where permitted by law, including for suspected fraud, misuse, non-payment, security concerns, unlawful activity, repeated violations of these Terms, or circumstances that make continued access unsafe or impracticable.

Termination does not affect rights or obligations that arose before termination. Provisions that by their nature should survive termination—including intellectual property, limitations of liability, indemnity, governing law, and miscellaneous terms—will continue to apply.

23. Changes to the Services or These Terms

We may update the Services and may revise these Terms from time to time. The effective date shown at the top will be updated when revised Terms are posted. Where required by law, we will provide additional notice or obtain consent before a material change takes effect. Your continued use of the Services after revised Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.

24. Governing Law and Disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-law rules. Subject to any consumer rights or mandatory jurisdictional rules that apply to you, the parties submit to the courts located in Ontario for disputes arising out of or relating to these Terms or the Services.

Nothing in these Terms prevents either party from seeking urgent injunctive or equitable relief where legally available, and nothing limits a right or remedy that cannot be waived under applicable consumer-protection or other mandatory law.

25. Miscellaneous

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force to the extent permitted by law. Our failure to enforce a provision is not a waiver of that provision or any other right. You may not assign or transfer your rights under these Terms without our prior written consent; we may assign these Terms as part of a corporate reorganization, financing, sale, transfer, or similar transaction, subject to applicable law.

These Terms, together with any policies, consents, order terms, or notices expressly incorporated by reference, constitute the agreement between you and HairGainMD regarding the subject matter addressed here and supersede prior understandings on that subject. The parties have requested that these Terms and related documents be prepared in English. Les parties ont demandé que les présentes modalités et les documents connexes soient rédigés en anglais.

26. Intellectual Property Concerns

If you believe content available through hairgainmd.com infringes intellectual-property rights that you own or are authorized to enforce, send a written notice to help@hairgainmd.com identifying the protected work, the material at issue, where it appears, your contact information, and the basis for your claim. We may request additional information before acting on a notice.

27. Contact Us

Questions, notices, account-security concerns, order issues, and other inquiries regarding these Terms may be sent to:

Email: help@hairgainmd.com
Website: www.hairgainmd.com
Mail: Royal Windsor Medical Inc., Unit 1 2157 Royal Windsor Dr. Mississauga ON L5J 1K5